最佳答案Questionnaire: Understanding Customer SatisfactionIntroduction Thank you for participating in this questionnaire. We highly value your opinion and feedback in o...
Questionnaire: Understanding Customer Satisfaction
Introduction
Thank you for participating in this questionnaire. We highly value your opinion and feedback in order to improve our products and services. The purpose of this survey is to gain a better understanding of your level of satisfaction with our company. Your responses will remain confidential and will only be used for research purposes. Please take a few minutes to complete the following questions.
Section 1: Product Satisfaction
1. How would you rate the quality of our products?
a) Excellent
b) Good
c) Average
d) Poor
2. Are our products meeting your expectations?
a) Yes, they exceed my expectations
b) Yes, they meet my expectations
c) No, they are below my expectations
d) I have no expectations
3. How satisfied are you with the variety of products we offer?
a) Very satisfied
b) Satisfied
c) Neither satisfied nor dissatisfied
d) Dissatisfied
e) Very dissatisfied
Section 2: Service Satisfaction
4. How would you rate the overall level of customer service provided by our company?
a) Excellent
b) Good
c) Average
d) Poor
5. How satisfied are you with the response time to your inquiries or concerns?
a) Very satisfied
b) Satisfied
c) Neither satisfied nor dissatisfied
d) Dissatisfied
e) Very dissatisfied
6. Are our customer service representatives knowledgeable and helpful?
a) Yes, very knowledgeable and helpful
b) Yes, somewhat knowledgeable and helpful
c) No, not knowledgeable and helpful
Section 3: Overall Satisfaction
7. How likely are you to recommend our company to others?
a) Very likely
b) Likely
c) Neutral
d) Unlikely
e) Very unlikely
8. Would you continue to purchase our products in the future?
a) Yes, definitely
b) Yes, probably
c) Unsure
d) No, probably not
e) No, definitely not
9. How satisfied are you overall with our company?
a) Very satisfied
b) Satisfied
c) Neither satisfied nor dissatisfied
d) Dissatisfied
e) Very dissatisfied
Thank you for taking the time to complete this questionnaire. Your feedback is highly valuable to us. If you have any additional comments or suggestions, please feel free to share them below.
Additional Comments or Suggestions:
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